Email Manners

by Brandon Steiner April 05, 2013 0 Comments

Have you ever been overly happy, sad, stressed, angry or afraid and - in the heat of the moment - said something to someone that you later regretted?

Of course you have!  Who hasn't?!

Fortunately, when you say something in the heat of the moment - even if it's pretty bad - in time, it's usually forgotten. I don't know if it's part of our natural survival instinct, but our human memory seems to give a pass to most temporary insults.

The thing is that nowadays, what with all of the real-time, digital mouthpieces constantly at our fingertips, it's easy to fall into that trap of "saying" something in the heat of the moment - but in reality emailing it, texting it, Facebooking it, tweeting it. etc.

And while our memories tend to forgive and wipe the slate clean...these digital platforms do not.

Now, something said in the heat of the moment can last for all of recorded history!

Reminds me of one of my favorite expressions: You can't get the toothpaste back in the tube.

This is why, when it comes to email manners, I think there's one rule that stands above all others.

I got it from my friend Sam Richter. Sam has a simple recommendation for making sure your email (and other digital) manners are up to snuff:

When you have the urge to send an angry, hurt, or otherwise emotional email (or text or tweet, etc.) - or anything you have any doubts about - SEND IT TO YOURSELF.

Then, several hours later, ideally after you've slept on it, read the email you sent yourself.

If you still think it's kosher, then send it to the intended recipient.

Sam would venture - and I'll second him - that nine times out of ten, you won't end up sending that questionable missive when you're of sound mind.

What you'll lose in the instant gratification of "hitting back," you'll gain in the avoidance of a big headache the next day....and the day after that...and the one after that...for all of recorded history!

PS - On the eve of the Final Four, don't forget to check out my podcast with Syracuse Coach Jim Boeheim!

Brandon Steiner
Brandon Steiner


Brandon Steiner is the founder and chairman of Steiner Sports Marketing and Memorabilia, the largest company of its kind in America. Considered a sports marketing guru, Brandon is a permanent fixture in the media as a regular on ESPN NY Radio 98.7 FM and as host of "The Hook-Up with Brandon Steiner" on YES Network. He has appeared frequently on CNBC, CNN, MSNBC, ESPN, and in newspapers including the New York Times and the Wall Street Journal. The author of The Business Playbook: Leadership Lessons from the World of Sports and You Gotta Have Balls: How a Kid from Brooklyn Started From Scratch, Bought Yankee Stadium, and Created a Sports Empire, Brandon lives in Scarsdale, New York, with his wife, Mara and children Crosby and Nicole.

Also in "What Else?" Blog

Success Means Stating the Obvious
Success Means Stating the Obvious

by Brandon Steiner March 27, 2017 0 Comments

Did you know that the most successful people in the world never come up with an idea first? That’s because the most successful people do the best job of improving an already existing product or service.

Read More

Change is Inevitable, Except from a Vending Machine
Change is Inevitable, Except from a Vending Machine

by Brandon Steiner March 24, 2017 0 Comments

The world is going to continue to change and businesses will have to learn how to adapt. My question for you is can you prepare yourself for change?

Read More

What's Your Tea?
What's Your Tea?

by Brandon Steiner March 22, 2017 0 Comments

Are you thinking about what’s next? You don’t always have to invent something; sometimes improving the thing you do best can be a game changer.

Read More